Policies, Terms, and Compliance Documents
Effective Date: April 24, 2026 · DRAFT — FOR LEGAL REVIEW
Tenlink LLC ("Tenlink," "we," "us," or "our") is a United States software company that builds products for lawful digital privacy, cybersecurity, remote access, and endpoint protection. This Privacy Policy explains how we collect, use, store, protect, and share information when you use our websites, applications, and services (collectively, the "Services").
Our Services include TLink VPN, TLink Defender, RemoteMain, Malware Defender, DNS Protection, Safari and web protection tools, and related subscription websites and applications. Some of our products are currently in active development, early access, or beta testing. This Privacy Policy applies to all versions of our Services, including development, beta, and production releases.
IMPORTANT NOTICE FOR ALL USERS
Tenlink LLC is a United States company and our policies are written under United States law. However, our products may be used by individuals in many countries and jurisdictions around the world. Laws and regulations regarding privacy, data protection, VPN usage, encryption, remote access, cybersecurity tools, and digital communications vary significantly from country to country, state to state, and region to region.
Before using any Tenlink LLC product or service, you should:
Tenlink LLC publishes its legal documents in English. Translated versions, if any, are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall control.
Tenlink LLC is not responsible for advising you on the laws of your jurisdiction. You are solely responsible for ensuring that your use of our products complies with all applicable local, state, national, and international laws and regulations.
When you create an account, we may collect your name, email address, and authentication credentials. For RemoteMain, this includes device registration and two-factor authentication (TOTP) setup data.
When you purchase a subscription or product, we collect payment information such as credit card details, billing address, and transaction records. Payment card processing is handled by third-party payment processors. We do not store full credit card numbers on our servers.
We may collect device identifiers, operating system type and version, application version, IP address (for connection routing and abuse prevention), hardware configuration (for compatibility), and similar technical data necessary to deliver and support our Services.
We may collect crash reports, performance logs, error diagnostics, and aggregated usage statistics to improve our products. Because many of our products are in active development, we may collect additional diagnostic data during beta or early access periods to identify bugs and improve stability. This data is used for product development and is not used to track your online browsing activity.
We may collect connection metadata (such as timestamps, connection duration, and bandwidth usage) for the purpose of preventing fraud, enforcing our Terms of Service and Acceptable Use Policy, responding to abuse reports, and complying with valid legal process. We do not log the content of your internet traffic when using TLink VPN.
When you contact customer support, we collect the content of your communications and any information you voluntarily provide.
Our websites may use cookies, analytics tools, and similar technologies to understand website traffic, improve user experience, and support marketing. You may manage cookie preferences through your browser settings.
We use the information we collect to:
We do not sell your personal information. We may share information in the following limited circumstances:
We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the duration of your active account and for a reasonable period afterward. Billing records are retained as required by applicable tax and financial regulations. Diagnostic and usage data is retained in aggregated or anonymized form.
We implement industry-standard technical and organizational security measures to protect your information. These include encryption in transit (TLS/SSL) and at rest, access controls, secure credential storage (using platform keychains on macOS and Windows), two-factor authentication, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security, but we are committed to protecting your data using commercially reasonable measures.
Because some of our products are in active development, security features may be added, updated, or modified over time. We make commercially reasonable efforts to maintain strong security at all stages of development.
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to opt out of certain processing activities. To exercise these rights, contact us at support@tenlink.com. We will respond within the timeframe required by applicable law.
If you are a resident of California, Virginia, Colorado, Connecticut, or another state with consumer privacy legislation, you may have additional rights under those laws. We will honor valid requests in accordance with applicable state privacy requirements.
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with data protection laws, you may have rights under the GDPR or equivalent regulations. We process data based on legitimate business interests, contractual necessity, and consent where applicable. You should consult with a local attorney or data protection advisor to understand your specific rights under your jurisdiction's laws.
Our Services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately at support@tenlink.com.
Tenlink LLC is based in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States. We take steps to ensure that data transfers comply with applicable legal requirements and that your information receives an adequate level of protection.
This Privacy Policy is published in English. If we provide translations in other languages, those translations are offered for convenience only. In the event of any conflict or inconsistency between the English version and any translated version, the English version shall govern and control.
We may update this Privacy Policy from time to time, especially as our products evolve during development. When we make material changes, we will update the effective date and, where appropriate, notify you through our Services or by email. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.
Tenlink LLC maintains product-specific privacy policies that have been reviewed and approved by the Apple App Store for the purpose of app distribution. These are published at:
This comprehensive Privacy Policy supplements those product-specific policies. In the event of any conflict between this Privacy Policy and a product-specific privacy policy approved by Apple, the product-specific privacy policy shall control with respect to the data practices of that specific product as distributed through the Apple App Store.
Tenlink LLC
For tenlink.com inquiries: support@tenlink.com
For tlinksecure.com inquiries: support@tlinksecure.com
For remotemain.com or general inquiries: support@tenlink.com
By accessing or using any product, website, application, or service (collectively, "Services") offered by Tenlink LLC ("Tenlink," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use our Services. By using our Services, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding agreement.
IMPORTANT: LOCAL LAW COMPLIANCE, LEGAL CONSULTATION, AND LANGUAGE
Tenlink LLC is a United States company. Our Terms, policies, and legal documents are written under United States law and published in English. Laws regarding VPN services, remote access software, encryption, cybersecurity tools, data privacy, and digital communications vary significantly across countries, states, and jurisdictions.
Before using any Tenlink LLC product or service, you are required to:
Translations of our legal documents, if any, are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall govern. You assume all risk associated with using our products without fully understanding these Terms in their original English language.
By using our Services, you represent and warrant that you have reviewed, understood, and accepted these Terms, and that your use of our products complies with all applicable laws in your jurisdiction.
IMPORTANT NOTICE: DEVELOPMENT STATUS
Many of our products and services are currently in active development, early access, beta testing, or ongoing update periods.
By using our Services, you acknowledge and agree to the following:
CRITICAL: ALTERNATIVE PLANS AND EMERGENCY PREPAREDNESS
YOU SHOULD NOT RELY ON TENLINK LLC PRODUCTS AS YOUR SOLE OR PRIMARY SOLUTION FOR TIME-SENSITIVE, MISSION-CRITICAL, EMERGENCY, OR LIFE-SAFETY SITUATIONS.
You should always maintain alternative products, tools, backup solutions, and contingency plans. For emergencies involving personal safety, health, or life, contact your local law enforcement or emergency services immediately (such as 911 in the United States).
Certain Services require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Subscription Plans: Our Services may be offered on a subscription basis with various plan tiers. All prices are listed in U.S. dollars unless otherwise stated.
Free Trials: We may offer free trial periods. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan.
Billing and Auto-Renewal: Subscriptions are billed in advance and automatically renew at the end of each billing period unless you cancel before the renewal date.
Refund Policy: If you are not satisfied with your purchase, you may request a refund within 30 days of your initial purchase or renewal. Refund requests should be submitted to support@tlinksecure.com.
Price Changes: We reserve the right to change our pricing with reasonable advance notice before your next renewal.
Your use of our Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree to use our Services only for lawful purposes.
All content, software, trademarks, logos, and other intellectual property associated with our Services are owned by or licensed to Tenlink LLC. These Terms grant you only a limited, non-exclusive, non-transferable, revocable license to use the Services as permitted.
You agree to indemnify, defend, and hold harmless Tenlink LLC from any claims, liabilities, damages, losses, and expenses arising from your use of the Services, your violation of these Terms, or your violation of any applicable law.
We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, the Acceptable Use Policy, or applicable law. We may also suspend Services for non-payment, maintenance, or legal requirements.
These Terms are governed by the laws of the State in which Tenlink LLC is organized, without regard to conflict of law principles. Any dispute shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in court. You agree to waive any right to class action or class-wide arbitration.
Note: If you are located in a jurisdiction that does not recognize arbitration agreements or class action waivers, consult with a local attorney to understand how these provisions may apply to you.
These Terms of Service are published in English. Translated versions, if any, are provided for convenience only. The English version shall govern in case of any conflict.
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Services after the changes take effect constitutes acceptance.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and Tenlink LLC.
For tenlink.com products: support@tenlink.com
For tlinksecure.com products: support@tlinksecure.com
For remotemain.com or general inquiries: support@tenlink.com
This Acceptable Use Policy ("AUP") governs your use of all products and services offered by Tenlink LLC. This AUP is incorporated into our Terms of Service.
You must comply with all applicable laws in your jurisdiction when using our Services. You are responsible for understanding and following your local laws. If you are unsure whether your intended use is lawful, consult with a qualified local attorney before using our products.
You are solely responsible for ensuring lawful use. The availability of our Services does not imply permission to use them for prohibited purposes.
RemoteMain is designed for authorized access to your own devices or devices you have explicit permission to manage. Only install the host agent on devices you own or are authorized to manage. Obtain informed consent before initiating remote sessions. Never use remote access tools for unauthorized surveillance or data theft.
Note: RemoteMain is in active development. Do not rely on it as your sole remote access solution for critical operations.
TLink VPN is designed for lawful privacy protection. It may not be used to conceal criminal activity, access illegal content, or launch attacks. TLink VPN may not be available on all platforms at this time.
Tenlink LLC reserves the right to investigate violations, suspend or terminate accounts, report criminal activity to law enforcement, and pursue legal remedies.
Report misuse to: support@tenlink.com or support@tlinksecure.com.
↑ Back to topTenlink LLC builds software for lawful privacy, security, productivity, remote access, and digital protection. We do not support, encourage, condone, or allow criminal activity of any kind.
We strictly prohibit the use of our products for hacking, unauthorized access, malware distribution, credential theft, fraud, harassment, exploitation, stalking, spam, child exploitation, trafficking, terrorism, evasion of law enforcement, or any other criminal or illegal activity.
Every user is responsible for complying with all applicable laws in their jurisdiction. Before using our products, you should understand your local government's laws and regulations. If you have questions about legality, consult with a qualified local attorney.
Our products are not emergency services. If you face a threat to personal safety, health, life, or property, contact your local law enforcement or emergency services immediately (such as 911 in the United States).
For tenlink.com: support@tenlink.com
For tlinksecure.com: support@tlinksecure.com
Tenlink LLC respects both user privacy and the rule of law. This policy describes how we handle requests for information from law enforcement and government agencies.
We can only provide data that we actually possess. We do not log VPN traffic content. Remote access session content is end-to-end encrypted. Because our products are in active development, data collection practices may evolve over time.
Law enforcement requests should be sent to: support@tenlink.com with the subject line "Law Enforcement Request." Requests should include the issuing agency, badge/ID number, legal authority, description of information sought, and case number.
In cases involving imminent threat to life or serious physical injury, we may voluntarily disclose information to law enforcement without a court order, consistent with 18 U.S.C. § 2702(b)(8) and (c)(4).
Unless legally prohibited, we will attempt to notify affected users of law enforcement requests before disclosing their information.
International law enforcement requests must be submitted through appropriate legal channels such as mutual legal assistance treaties (MLATs) or letters rogatory.
Tenlink LLC will not provide backdoor access to our systems or encryption. We comply only with valid, lawful legal process.
↑ Back to topPlease report security vulnerabilities to: support@tenlink.com with the subject line "Security Vulnerability Report." Because many of our products are in active development, we especially value responsible vulnerability reports.
Description of the vulnerability, affected product, steps to reproduce, potential impact, and your contact information.
Tenlink LLC respects intellectual property rights and will respond to valid DMCA notices (17 U.S.C. § 512).
Send DMCA notices to: support@tenlink.com with the subject line "DMCA Notice." Include: identification of the copyrighted work, identification of the infringing material, your contact information, good-faith statement, accuracy statement under penalty of perjury, and your signature.
We will terminate the accounts of repeat infringers.
↑ Back to topWe retain your information only as long as necessary to fulfill the purposes for which it was collected, to provide and improve our Services, to comply with our legal and financial obligations, to resolve disputes, and to enforce our agreements.
When data is no longer needed for the purposes described above, it is securely deleted or anonymized using industry-standard methods.
↑ Back to topOur websites may use essential cookies (site functionality, authentication), analytics cookies (aggregate usage data), and preference cookies (user settings). You can manage cookies through your browser settings. Some third-party cookies may be placed by analytics providers and are subject to their own privacy policies.
↑ Back to topSubscriptions are billed in advance and auto-renew unless cancelled. 30-day refund policy for new purchases and renewals. App Store purchases are governed by that platform's terms. We do not increase prices at renewal without prior notice. Subscription fees are not prorated for temporary service interruptions during development or maintenance. Feature availability may depend on development status.
For full details, see Section 2.6 of the Terms of Service.
↑ Back to topTenlink LLC is committed to operating in full compliance with applicable laws and regulations. We build products that help individuals and businesses protect their privacy, secure their devices, and access their computers remotely — all within the bounds of the law.
Tenlink LLC complies with all applicable United States federal, state, and local laws. We also respect the laws of the jurisdictions in which our users reside and operate. We expect all users to follow their local government's laws and regulations when using our products.
We are firmly against the use of our products for any criminal, illegal, or harmful activity. We enforce our policies actively and will suspend, terminate, or report accounts that violate them.
We maintain a formal Law Enforcement Request Policy and cooperate with valid legal process.
Our products are built with privacy and security at their foundation: end-to-end encryption, 2FA, device-based authorization, secure credential storage, and data minimization.
Many of our products are in active development, early access, or ongoing update periods. Hosting infrastructure may undergo maintenance at any time with or without notice. Users should maintain alternative tools and backup plans for critical operations.
Our product-specific privacy policies have been reviewed and approved by the Apple App Store and are available at:
For tenlink.com: support@tenlink.com
For tlinksecure.com: support@tlinksecure.com
For remotemain.com or general inquiries: support@tenlink.com
IMPORTANT: PLEASE READ BEFORE USING ANY TENLINK LLC PRODUCT
Tenlink LLC products are provided "as is" and "as available." Many are in active development, early access, or beta.
By using our products, you acknowledge:
TLink VPN enhances online privacy by encrypting your internet connection. It does not make you anonymous, does not protect against all threats, and does not guarantee complete privacy. Designed for lawful use only. May not be available on all platforms. VPN servers may experience maintenance or downtime.
RemoteMain is for authorized remote access only. Unauthorized access is a crime under 18 U.S.C. § 1030. Currently in early access; Windows host and additional features under development. Do not rely on RemoteMain as your sole remote access solution for critical operations.
Endpoint protection tools designed to help detect and remove malware. No security product guarantees complete protection. In active development; may not support all platforms. Maintain alternative security tools.
Designed to filter malicious domains. Not a complete security solution. May experience maintenance. If unavailable, traffic will not be filtered. Maintain alternative DNS settings.
↑ Back to topIMPORTANT NOTICE: PLEASE READ CAREFULLY
TENLINK LLC PRODUCTS ARE NOT EMERGENCY SERVICES.
If you face a threat to personal safety, health, life, or property: Contact your local law enforcement or emergency services IMMEDIATELY. In the United States, call 911. In other countries, call your local emergency number.
For cybersecurity emergencies (active breach, ransomware, unauthorized access): Contact qualified cybersecurity professionals, your IT department, and if appropriate, local law enforcement.
Do not wait for our products to come back online or attempt to resolve emergency situations using our software alone.
Before using any Tenlink LLC product, you should understand and follow your local government's laws and regulations. Consult with a qualified local attorney if you have any questions. If English is not your primary language, have a qualified legal language translator review our legal documents before use.
For tenlink.com: support@tenlink.com
For tlinksecure.com: support@tlinksecure.com
For remotemain.com or general inquiries: support@tenlink.com
Tenlink LLC is a United States company. Our legal documents — including our Privacy Policy, Terms of Service, Acceptable Use Policy, and all other policies — are written under United States law and published in English.
Our products are used by individuals in many countries around the world. Laws and regulations regarding VPN services, remote access software, encryption, cybersecurity tools, data privacy, and digital communications vary significantly from one jurisdiction to another.
You are solely responsible for ensuring that your use of our products complies with all applicable local, state, national, and international laws and regulations in your jurisdiction. Tenlink LLC cannot advise you on the laws of your country, state, or region.
If you have any questions about whether your use of VPN services, remote access tools, encryption software, cybersecurity products, or other digital tools is lawful in your jurisdiction, you should consult with a qualified local attorney or legal advisor before using our products.
If English is not your primary language, or if your jurisdiction requires legal documents to be in a specific language, you should have our Privacy Policy, Terms of Service, Acceptable Use Policy, and all other legal documents reviewed by a qualified legal language translator before using our Services.
All Tenlink LLC legal documents are published in English. Translated versions, if any, are offered for convenience only. In the event of any conflict, the English version shall govern and control.
Our product-specific privacy policies have been reviewed and approved by the Apple App Store. These are available at:
Nothing in our Privacy Policy, Terms of Service, Acceptable Use Policy, or any other document published by Tenlink LLC constitutes legal advice. Our documents describe our company's policies and your responsibilities as a user. They do not replace professional legal counsel.
For tenlink.com: support@tenlink.com
For tlinksecure.com: support@tlinksecure.com
For remotemain.com or general inquiries: support@tenlink.com